Health and Safety Executive

The Health and Safety Executive (HSE) wanted to explore the possible application of process improvement techniques to produce simpler and fit-for-purpose processes that would enable staff to focus on delivery. A pilot project within the contracts and procurement function aimed to generate real improvements to key processes, while ensuring an alignment with customer expectations and HSE strategic goals.

AMTEC Consulting was appointed to deliver an accessible and pragmatic introduction to process improvement tools and techniques (including Lean, Six Sigma and Change Acceleration) and to enable staff to realise the benefits of improved process and performance management, with an ability to apply the learning in practice. An "Open House" session began the process of awareness building and helped to identify members of staff who would work closely with AMTEC. Specific, highly interactive training followed and was well received by staff at all levels. The training attendees generated a phenomenal number of potential applications! Once again, Lean Six Sigma process improvement principles were used to facilitate this in an accessible, pragmatic and user friendly way, and continued to demonstrate how this methodology could add value in everyday situations, not just projects.

Through this pilot exercise, AMTEC generated an appreciation of process improvement principles and transferred skills and knowledge to those seeking to replicate benefits across other areas of the organisation. There is a momentum to using the tools and techniques as a means of driving improvements and efficiencies. This commitment will be key to embedding the organisational approach to continuous improvement.