Health - The Information Centre for Health and Social Care

About the project

The Health and Social Care Information Centre is a special health authority that became a statutory body in 2005. The new body merged information related functions of the NHS Information Authority with statistical and information management functions of the Department of Health.

During the merger, the objective was to secure the core business processes and information flows and facilitate skills and knowledge transfer while ensuring service continuity to customers and stakeholders.

The Approach

AMTEC provided a team of transition managers in key roles including Head of Finance, Service Manager, Procurement Manager and Business Change Manager. AMTEC introduced a framework for mapping and measuring business processes, and for managing and improving them.