IT and telecommunications

The telecoms sector is still struggling under the burden of 3G debt and ten years of merger and acquisition activity. It is now looking beyond cost-cutting to revenue generating ideas to help kick-start recovery in this sector. There will continue to be strong pressure on cost reductions, process engineering, and how to align their back-office functions with the speed at which technology developments are taking place.

Technology convergence, commoditisation and competition are all increasing the pace of change in the IT and telecommunications sectors. The underlying driver is the convergence of the telecoms and media industries. There is a huge amount of IT-related activity here, driven by the strategic choices that IT and telecoms companies are now having to make. Issues include: next generation networks, regulation, outsourcing infrastructure, new market entry and consolidation, response to Google/Microsoft, media convergence and IT application solutions. The sector is also seeing a focus on customer relationship management, channel strategies, marketing and the launch of new products.