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| Customer satisfaction | ||||||
Introduction Our aim is to consistently achieve and exceed customer expectations. We measure customer satisfaction pro-actively by engaging in regular client contact and by carrying out formal post-delivery reviews and independent customer satisfaction
surveys. This approach enables us to address or correct issues as they arise. Our Customer Satisfaction Process identifies critical success factors and associated key performance indicators (KPIs) for each assignment. On-line surveys record both
qualitative and quantitative information. The process drives generic and customer-specific improvement opportunities based on all types of feedback, including favorable responses. Survey results Our most recent results* find that overall customer satisfaction scores 3.4 on a 4 point scale (where 3 is good and 4 is excellent).
During the same period, 100% of those responding confirmed that they would recommend AMTEC as a service provider. (* for the period: January-September 2009 inclusive) | Client logon Our customer satisfaction portal is a private secure site for AMTEC clients and consultants only. Logon details
are provided. The portal allows access to AMTEC's on-line customer satisfaction process. | ||||||
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